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30-Day Money Back
Guarantee
At ThermaRx, Inc. we stand by our products. We will
do everything we can to make you happy with your
purchase, but if for some reason you are not
completely satisfied within the first 30 days of
delivery of the product, we will refund the full
purchase price (less shipping & handling). Please
follow the simple instructions below to ensure the
most efficient and timely return possible:
1. Call Customer Service - In order to receive a
refund, it is critical that you have a Return
Authorization Number to ensure that your refund is
credited to the correct account. Call (888)
553-5697 within the first 30 days of delivery of the
product, and one of our Customer Service
Representatives will give you a Return Authorization
Number (valid for 7 days).
2. Package Your Item for Return - To ensure your
package arrives to us safely and undamaged, please
pack the item in the original packaging, and
remember to include all accessories, parts, and
pieces in order to receive a full refund of the
purchase price (less shipping & handling).
3. Label Your Package - To receive the fastest
credit possible, please use the "Return Label" on
your original invoice. Simply cut along the dotted
lines and attach the "Return Label" to the front of
your package. You MUST write your Return
Authorization Number clearly where indicated on the
"Return Label." A Return Authorization Number is
required for us to be able to refund your purchase
price (less shipping & handling).
4. Secure Your Package - We encourage you to protect
yourself from loss or theft by insuring the return
shipment and shipping it with a carrier who offers a
tracking service such as USPS Certified Mail, UPS,
Airborne, or FedEx. The return must be shipped
within 7 days of receiving a Return Authorization
Number. Be sure to save the receipt for your
records. We regret that we cannot issue a credit or
refund for any item that is damaged, lost in
shipping, or sent COD. WE DO NOT ACCEPT WALK-IN
RETURNS UNDER ANY CIRCUMSTANCES. ALL RETURNS MUST
BE RECEIVED BY MAIL.
5. Receive Your Refund - Credit card purchases will
be refunded to your credit card company the day we
process your return. It may take up to two billing
cycles for the credit to appear on your monthly
statement. ThermaRx, Inc. will issue a refund check
the same day we process your return for any items
purchased by personal check, money order, or
cashier's check. Refunds are for full purchase
price less shipping & handling charges.
PLEASE ALLOW UP TO 2 WEEKS TO PROCESS YOUR RETURN
AND UP TO 30 DAYS FOR REFUNDS. We will always do
our best to process your return and issue your
refund as quickly as possible.
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